Digitizer

STREAMLINE PAPER WORKFLOWS

Streamline and automate paper intensive manual business processes by improving access to information, while reducing cost.

 

CHALLENGES AND STEPS TO TAKE

  • Review current processes
  • Determine who needs the information and what it’s used for
  • Consult an expert to establish how digitization can solve these issues
  • Implement digitization one process at a time ensuring people are fully on board
  • Don’t scan all records, just the ones you need most frequently
  • Apply metadata and business rules to maximise long-term benefits

 

IRON MOUNTAIN ADVANTAGES

  • Increase efficiency and improve productivity by making information available when needed
  • Reduce wasted time and errors by streamlining paper-intensive manual processes
  • Quickly locate and access your documents
  • Increase workflow automation
  • Convert documents (physical to digital)

 

CUSTOMER STORY – European Retail Bank

  • A European Retail Bank wanted to streamline processes as well as improve customer services in the areas of records management, digitization and destruction services. The scan volume alone was in excess of 84 million images per annum for account opening, loan applications, mortgage applications, customer services data and legacy data for repository.
  • To streamline and integrate the customer process, the Iron Mountain team started by implementing a new document template that speeded up and improved the digitization process. The team also helped determine what data to extract in order to save time and automate downstream decision making processes. By decreasing the number of touch points, optimizing processes in the mailroom and applying barcode cover sheets, efficiencies were achieved.
  • Over five years, Iron Mountain’s improvements contributed to overall savings of 15% per year for the first three years and 7% for the following two years. The ‘templating’ and process improvements resulted in clear efficiencies, fewer delays and reduced customer complaints. Consumer confidence also increased and the bank moved forward in ratings against its competitors.

 

INDUSTRY FACTS

  • 56%. More than half of companies still receive the majority of their customer enquiries on paper.
    Source: Customer communication and the cost of ignoring paper” Charlotte Marshall, Iron Mountain 2014
  • 35%. People in document or information roles can spend over a third of their time searching for that information.
    Source: AiiM Market Intelligence 2013
  • 8.8Hrs. The average time a knowledge worker spends per week searching for information.
    Source: Managed Print and Document Services for Controlling Today’s and Tomorrow’s Information Costs - IDC, 2011